Reference

How j50 Handles Your Personal Data

At j50, your personal data belongs to you — we collect only what we need to run your account, process payments via UPI, Paytm or PhonePe, and keep…

Data collected with your consentUPI, Paytm, PhonePe payment data protectedYour right to access and deletionNo third-party sale of your dataIndia-applicable jurisdiction
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j50 How j50 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how j50 handles your personal data, want to request a copy of what we hold, or need to raise a concern about data processing, our privacy…

Email Privacy Support Send your data request or privacy concern to our dedicated privacy address. Include your registered mobile number so we can locate your account without delay. We respond within 72 hours on working days.
Live Chat on j50 Open the chat widget inside your j50 account dashboard and select the Privacy category. A support agent will pick up the conversation and escalate to the data team if your query needs it.
In-App Support Ticket Raise a formal support ticket from the Help section of your account. Choose Data and Privacy as the category. Tickets create a reference number so you can track the status of your request end to end.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

j50 uses a layered security approach — encryption in transit, access controls, and regular audits — to make sure your account data stays where it belongs: with you.

Data Encryption in Transit

All data exchanged between your device and j50 servers travels over TLS encryption. This covers login credentials, UPI transaction references, and account profile updates so nothing is readable if intercepted in transit.

Cookie Usage and Your Choices

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time without losing your account access.

Account Access Controls

Your account is protected by password authentication and, where you enable it, two-factor verification via your registered mobile number. Login attempts from unrecognised devices trigger an additional verification step automatically.

Data Retention Schedule

We keep your account data for as long as your account remains active plus any period required by applicable Indian law. Once the retention period ends or you request deletion, data is permanently removed from our systems within 30 days.

Third-Party Data Sharing

We share your data only with payment processors (such as UPI networks, Paytm and PhonePe gateways) and identity verification services strictly required to run your account. We never share your data with advertisers.

Requesting Changes to Your Data

You can request a copy of your stored data, ask us to correct inaccuracies, or ask for your account data to be deleted by contacting our privacy team via email or the in-app ticket system described in the contact section.

Your Privacy Questions Answered

Below are the questions we hear most often about how j50 manages personal data. If your question is not covered here, raise a ticket from your account dashboard and our privacy team will respond within 72 hours.

We collect your name, email address, mobile number and payment identifiers such as your UPI handle or Paytm number. We also collect device and session data for security purposes. Nothing beyond what is needed to run your account.

Payment identifiers are stored in encrypted form and are accessible only to the payment-processing systems that need them. We do not store full bank account details; only the reference identifiers your payment provider shares with us.

Yes. Send a data-access request to our privacy email or raise an in-app ticket under the Data and Privacy category. We will compile and send you a copy of your stored data within the timeframe required by applicable law.

Contact our privacy team via email or in-app ticket and request account deletion. Once confirmed, your data will be permanently removed within 30 days, subject to any retention obligations under Indian law that may apply.

No. We do not sell or share your data with advertisers or marketing platforms. Data is shared only with payment processors and identity-verification services that are essential to running your account, and only to the extent necessary.

We retain account data for the period required by applicable Indian law after closure. Once that period ends, data is permanently deleted from our systems. We will confirm the applicable period when you submit a deletion request.

We use session cookies for login continuity and analytics cookies to understand lobby usage patterns. You can block or delete cookies through your browser settings at any time; session cookies are required for account login to function correctly.

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